Check sears delivery status8/3/2023 ![]() ![]() Want more consumer news? Visit our parent organization, Consumer Reports, for the latest on scams, recalls, and other consumer issues. This technician did the diagnostic test and said hed order new parts, none of which was a new motor The parts have been here for two weeks A technician was. Had sears not changed the last digit of the part number, I would now be sitting pretty. Luckily I have located the correct part elsewhere. They have agreed to take back the part and refund me my purchase price so I am waiting to see if UPS picks up the box from my porch tomorrow or thursday. Oddly enough, although I had been told the part had to be manufactured, two labels on separate locations had a bar-coded label that read "nov '09" go figure. We wrote back to Mike to check in on the part, and he answered: Unfortunately, they seem to work for a bunch of clowns. I might add that the customer service people at both offices I called have been really understanding and extremely polite. I find it ludicrous that a company of that size has no one who can take responsibility when their supplier screws up. I called sears parts direct again and was told no one could call the manufacturer to find out who had my part and why it couldn’t be put on the next Fedex or UPS plane. Today I checked the order status and it shows expected delivery on Feb 11th. On feb 5th I called sears’ logistics people who claimed they called the manufacturer and were advised the part would be shipped to Sears logistics the following day. No one had bothered to call to tell me this. ![]() ![]() Just out of curiousity, I checked the order status on January 31st only to find that the part had been back-ordered. I was charged for rush delivery which I imagine meant two days or so. I ordered a part from sears parts direct on January 29th for delivery to, Georgia. He needed rush delivery, but instead Sears didn’t even notify him when the part went on backorder. He lives in Georgia, so the cold weather isn’t as urgent an issue as it would be if he lived up north, but it’s still necessary. Mike needs a part for his home’s heating system. ![]()
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